Customer satisfaction is the #1 Priority in our tuning business. We are confident that our tuning tools and tuned files will give you the best experience in your vehicle modding path. The VR Tuned ECU flashing software has been researched, engineered, tested, and produced with the utmost in confidence for its ability to improve your vehicle. Our software has been proven in many different environments that puts each vehicle through its paces. With our hands on experience, personally owning the vehicles, dyno testing, and real world experience, we are confident that customers of VRTuned.com will be 100% satisfied. We Are Here For You! – We have a staff of 30 people here at Vivid Racing. We will roll out the red carpet everytime you need assistance. Since this is our passion, we will try to make ourselves available after normal business hours as well. Email us, call us, use our Live Chat, one of our helpful Tuning Specialists will be here! FREE Support – VRTuned.com offers FREE lifetime support and software updates of its products for users that have purchased it through our authorized dealer network. Our FREE support is designed to make sure you always have the answers to your tuning questions. Your satisfaction of owning and driving your vehicle is extremely important to us. FREE Vehicle Analysis – VRTuned.com provides FREE vehicle analysis for your project car build. It is important to us that your needs and goals for your vehicle will fit in with the VRTuned ECU Tuning software. For our past, present, and future clients, we offer free support to discuss your needs to ensure your dream vehicle is accomplished. Please contact us using any of our communication channels on our Support Page. 100% Satisfaction Guaranteed – We want happy customers. Happy customers tell their friends. That equals referral business and a long term relationship for both parties. If you ever encounter a issue where you are not happy with the product, the service, or both, contact one of the owners so we can work it out. Because each case is unique, our Terms & Conditions policies will be generalized. However it is our goal and intent to assist every one of our customers to the best of our ability. 30 Day Money Back Guaranteed – To offer a 30 Day Money Back Guarantee with Software is unheard of. However there are costs related to the ECU flashing that we simply cannot get back due to hardware and other resources. If after 30 days you are completely unsatisfied with the product, we have tried custom tuning, we have helped diagnose potential issues, we will refund you back the ECU flash cost less the hard cost of $250 and a $200 tuning fee charge. Our money back guarantee is 100% up to our discretion and cannot be related to other mechanical products or installations that are out of our control. Vehicle Warranty – The biggest question from customers about any ECU software is, “will this void my warranty?” When you read out your FULL file with the VR Tuned software, this saves your original file to your desktop that you can restore to your vehicle at anytime. If a catastrophic failure were to happen, it is very possible that manufacture engineers can uncover evidence within the ECU regardless of what anyone says. If you are taking your vehicle in for routine maintanence, basic repairs to cosmetic or interior parts, or anything that does not resolve with the cars ECU, there is no reason to flash back to stock. If you take your car in for service, there is nothing that shows the ECU has been tuned or that a technician would be alarmed to with out due cause. If you do have to take your vehicle in for service, please check with your service advisor if they have done a firmware update, as this may overwrite your tuned file and require a new tuned file to be provided at no additional cost. It is however the responsibility of each vehicle owner to abide by any state/federal laws, as well as understand what their warranty truly consists of. We recommend speaking to your Service Advisor if you are worried about your powertrain warranty. Like any modification, there can be risks associated. VRTuned.com and Vivid Racing does not cover any warranty claims. ECU flash loading is done at your own risk and if the instructions are not clearly followed, damage to your vehicle can occur. VRTuned.com cannot be responsible for any issues that you may cause during flash loading, removal, or installation of your ECU. Once the cable is connected the car it is locked to your VIN.
